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How Can I Restore BibleWorks Files That Trend Micro Has Falsely Quarantined?
Author: R G Reference Number: AA-03044 Views: 96 Created: 2017-09-20 14:12 Last Updated: 2017-09-20 14:17 0 Rating/ Voters

Customers using the Trend Micro antivirus product may find that Trend Micro updates have falsely quarantined BibleWorks products for the reasons explained here.  This FAQ describes how to restore these quarantined files to the BibleWorks installation.

First, please make sure you have updated your Trend product by applying its updates.

Next, here are the steps to release the Trend virus files from quarantine:

  • Open Trend and click on the pie chart next to the gear – Security Report
  • The Security Report page opens up with the Security Threats tab open
  • Click on See more details
  • Go to the View dropdown widow and scroll up to Viruses and click on it
  • This will show the removed files
  • Click on the file and you will be given the option to restore

If those steps do not fix it for you, please contact BibleWorks Customer Support, which can provide a link to download the files that were removed and explain where to put them.

Last updated: MC/September 20, 2017